Cannock Sound is a professional production company supplying & managing equipment to the events industry   Tel: 01543 50 35 35

Privacy Policy

At Cannock Sound we regard your privacy as important.

The information we collect about you, if you agree to provide it, will allow us to contact you and send information to you about products and/or services where you have registered an interest

In providing us your information you thereby consent to us processing it for this purpose.

We will not pass your information on to any third party.

By visiting our website, and completing any of the consent processes (i.e. subscribing to a service and/or providing your contact information), you accept and consent to the practices defined in this privacy policy.

For the purposes of the General Data Protection Regulation (GDPR):

The data controller is: Cannock Sound Hire Ltd

Information that we may collect from you
We may collect and/or process the following data about you:

Information you provide to us
Information you provide to us by filling in forms on our websites and (our sites) or by entering into a contract with us, or by correspondence with us by email, letter, phone or other methods, which includes data provided by you by registering to use our site, or by subscribing for newsletters or other information services, or by joining our web forum, or by placing an order for products or services, and when reporting a problem with our site, or otherwise contacting us.

Personally Identifiable Information (PII) – the information you give us may include: your name, address, email address, IP address, phone number, together with financial and credit card information. All of which is PII and subject to the GDPR.

Information we collect about you
Information we collect about you with regard to your use of our website may be automatically collected and comprises the following:

Technical information – such as your; internet protocol (IP) address, login information, time zone, browser type/version with plug-in types/versions, device information (operating system and platform);

Information about your visit – such as your; Uniform Resource Locators (URL), including the date and time, products and services viewed/searched; site response times, downloads, errors, page visit time length, interaction (scrolling, clicks, mouse-overs), exit methods away from pages, phone numbers (i.e. used to call our customer service number), route to our site from other websites, with the address of other sites, or from search engine links to our site including search engine address and search term used.

Information we receive from other sources – information about you may be received by us if you use another website or service that we operate.

Third-parties may also provide information to us about you, specifically from any of the following; our business partners and/or sub-contractors or credit reference agencies for payment and delivery services, or advertising and marketing services, or our technical and analytics providers, or our search engine and search information providers.

All PII data we hold is protected by us in accordance with the Principles (Article 5) of the GDPR TBC

How your information is used
The information we hold about you is used as follows:

Information that you provide to us
This information is used to meet our obligations within any contracts between you and us, and,
 - to meet your requests for information, and/or products and services, or
 - to notify you of changes to our products or services, or make suggestions/recommendations that may interest you, or
 - to improve content of our site and ensure it is presented effectively for you and your device.

Information that we collect about you
We use this information:
- to manage our website as well as for our efficient operations, which includes analysis, research, statistical and survey uses,  together with testing and troubleshooting;
 - to improve our website and content for users and their devices;
 - to allow you to interact with our website and take advantage of our online services, whenever you may elect to do so;
 - to ensure our site is safe and secure by monitoring activities within the context of continual process improvement, which is a best practice requirement of the GDPR;
 - to monitor advertising and marketing effectiveness for users, and/or to fine-tune advertising by relevance to users;
 - to enable targeted suggestions/recommendations to users about products and services that may be of interest.

Information we receive from other sources
We may use third-party information, which may be combined with information you provided to us and/or information collected by us, which may be used for the purposes we have defined above.

Know your rights

Under the GDPR all individuals, who are the owners of their personally identifiable information (PII), have specific and clear rights, which are;

Right to Erasure
Every individual has the right the right to be forgotten upon request. The data controller must remove your PII data from its systems and request the same of any third-party systems of that controller.

Right to Access
Every individual has the right to access the PII data held about them upon request.

Right to Portability
Every individual has the right to request their PII data and use it for other parties they wish to engage with.

Right to be Informed
Every individual has the right to be informed about how their PII data is being used, which may be provided upon request of the individual, or before the controller changes any use of that data, giving the individual the right to consent or object.

Right to Objection
Every individual has the right to object to the use of their PII data for any purpose proposed by a controller.

Right to Rectification
Every individual has the right to have errors in their PII data to be corrected.

Right to Restrict
Every individual has the right to restrict the uses of their PII data for any specific type of processing.

Rights on automated decisions & profiling
We may use information about how your previous interactions with us to inform the offers and information that we provide you with in the future. Every individual has the right to restrict or object to automated decision-making processes or profiling based on their PII data.

Right to lodge a complaint
Every individual has the right to lodge a complaint with a supervisory authority in the Member State of his or her habitual residence, place of work or place of the alleged infringement if the data subject considers that the processing of personal data relating to him or her infringes the GDPR.

Third-party policies

Cannock Sound Hire Ltd is only responsible for its own privacy policy.

Our website may include links to or from other websites, such as our partners, advertisers or other affiliated organisations. Each of these websites is required under the GDPR to provide users with access to their privacy policy. Please check their privacy policies before you submit any PII data to any third party websites.

Cannock Sound Hire Ltd does not accept any responsibility or liability for the privacy policies of any third-party.

Cannock Sound Hire Ltd Privacy Policy Change Control

Any changes that we may make to this privacy policy will be posted on this website page. Please check this page at regular intervals to ensure that you are aware of updates or changes to this privacy policy.

We reserve the right to notify any/all registered users of our services of any major change to our policies by email, except for users that have elected to opt out or revoke communications from us.

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